You can expect return shipping costs to be around the same price you paid to ship you service items to Eagle.
We encourage you to get in a simulator and actually throw your reserve before shipping it to us. You want to take the opportunity to get a feel for grabbing the handle and following reserve deployment procedures every time you are having it repacked so it becomes a familiar move. Its best to send your reserve and deployment bag only, and keep your reserve handle and harness at home. This will save you on shipping costs. You will need to send your reserve and harness if you don’t have anyone to help you install the reserve in your harness, or you are not confident you can do that alone. You can expect a one week turnaround time from the time we receive your reserve parachute.
The other option is to stop by our shop at 415 W. Anapamu Street in Santa Barbara, and throw your reserve in our simulator. Either way, you want to make sure you go through all steps of a reserve deployment each and every time you are having the reserve repacked. We have repacked reserves annually since 1998. We offer a more reliable service than someone who repacks once a year: we do this every week!
All reserves are aired out to lose their fabric memory, and inspected for damage. We inspect the harness bridle, shoulder attachment points and connections. Having your reserve parachute packed with Eagle ensures it will deploy correctly, and be there for you when you need it. All service tickets are issued with a Repack Certificate which gives you your repack date, and any other details worth mentioning on your reserve condition.